Arneg Service

QUALITY - RELIABILITY - INNOVATION

Behind each Arneg product there is a world of services par excellence

THE CUSTOMER FIRST: Get in tune with their world, understand each of their problems and translate it into growth opportunities. This is the MISSION of Arneg Service. Our after-sales service, a fundamental piece in the integrality of the company, constitutes a perfect synthesis of reliability, quality and innovation. The high level of satisfaction expressed by our customers shows that it is not enough just to sell smart products to satisfy those who buy them.

That is why behind each Arneg product there is a world of services to ensure that its use is more complete and efficient, and behind each service there is a team of professionals who guarantee its excellence.

AN ADVANCED CONCEPT OF ASSISTANCE MAKES A DIFFERENCE

Arneg Service's challenge is to offer customers high added value.

Not only traditional services to maintain and optimize product performance over time as a support for advanced technologies, but also, and above all, specialized advice that allows planning strategic business actions, with very effective results. Thus, Arneg Service becomes a provider of excellence, with which the Client shares technical and economic information to undertake a continuous path of growth and development.

24H EMERGENCY SERVICE

Ordinary and extraordinary maintenance.

ASSISTANCE SERVICE: There are different types of contracts to establish the functional efficiency of the refrigeration facilities after the customer calls the Arneg Call Center. Contracts can also be activated for points of sale with equipment from other manufacturers.

FOR EVERY EMERGENCY, THE BEST SOLUTION

We think of everything

REMOTE ASSISTANCE: Management of alarms and data sent to the operating center from the supervision systems. Regular scheduled maintenance by Arneg: with the opening of a service ticket, the refrigerator assigned to the point of sale will solve the problem within the agreed deadlines.

ZERO UNINTENDED, ZERO ENERGY WASTE

Transparency and simplicity in management

EVERYTHING UNDER CONTROL: The Client, together with Arneg, manages the point of sale with absolute transparency and simplicity through IRIS (Interative Remote. Information System). The IRIS web management system represents an innovative technological support, essential for activity planning, since it controls all point of sale management. The system organizes and shares technical maintenance work with the client, through a ticket system, aligned in real time with the CALL CENTER.